Shipping & Returns

How do I request a return or make a refund?

Damaged Products:

We package shipments carefully but please let us know if your vinegars are damaged in transit. We apologize in advance for any inconvenience and will make it right.

Returns and Exchanges:

Unfortunately, we do not accept returns or exchanges on food products.

Refunds:

If you are not satisfied with our vinegars please contact us within 30 days of receiving your order, explain the problem, and we will refund your purchase.

Please get in touch with us if you have any problems with your vinegars or if vinegars are damaged in transit. You can email us at europe@rozendalvinegar.com with “Order Problem” in the subject line.